Call 1300 139 927

Service Ordering Information

Our electronic service ordering system is currently under redevelopment

We are currently working on a brand-new automated order and provisioning system for the Webvault Cloud and hosted services platform. In the interim to order a new service, modify and existing service or to establish a new client account please contact our sales team with your requirements. The relevant contacts and information is outlined below, if you have another enquiry please contact our support team for assistance.

Contacting the Sales Team

Phone: 1300 139 927 (Between 9AM - 5PM GMT+8)

Email: sales@webvault.com.au

*Alternatively you can fill out our Enquiry Form

New Customers

To setup a new customer account we will require the following information which you can include on your initial email to us.

· Company Name & Contact Person
· Phone Number & Email Address
· Postal Address
· The List of Service Details

  • Including your Internet Domain Names (If Applicable)
  • Email Mailbox Accounts Required (If Applicable)
  • Server Specifications or Hosting Requirements (If Applicable)
  • Domain Name Registrar Login Details (If Applicable)

Prospective Customers

If you are unsure of your exact requirements, please contact our team to discuss.   We can also arrange an appointment with one of our representatives to discuss the best solution for your business.   Server hosting or colocation customers are welcome to contact us to arrange an appointment to visit our Internet Data Centre Facilities.

Existing Customers

If you are an existing customer and wish to activate or modify a service, please contact our support team directly on support@webvault.com.au

Provisioning Times

The time to provision your new service will depend on the actual service required.  Below is an estimation of the average times for some of our services setup by our provisioning team.

Business Website Hosting: 24-48 Hours
Microsoft Exchange: 24-48 Hours
WebDrive ® File Sharing: 24-48 Hours
Cloud Servers: 48-72 Hours *
Domain Registration: 2-4 Hours

*Note that some cloud servers can take much longer, depending on the software installed and the level of configuration required
*Provisioning times are estimates only and are based on having all required information (Eg. Registrar Login Details) to transfer and commission the relevant service.
*Estimates do not include any assistance with configuration or on or off-site labour required to commission the service at the client-end or on client equipment.